What the reviewed rules say
The withdrawal policy reviewed on 5 November 2026 describes indicative processing periods with conditions and exceptions. For amounts below 1,000 EUR or equivalent, it states usually up to 72 hours from company acceptance; above 1,000 EUR, usually up to seven working days. The wording did not clearly settle the exact 1,000 EUR boundary.
These are operator statements, not our measured payment times. A separate settlement clause refers to 30 calendar days from the official results of the last event. Settlement of winnings, acceptance of a request and receipt by a bank are distinct stages. Do not combine them into a guaranteed deadline.
Identify the current stage
| Status | Question to ask |
|---|---|
| Created | Has the operator accepted the request, and when? |
| Verification pending | Which check or document is outstanding, and how should it be supplied? |
| Rejected | Which clause was applied, and what correction is possible? |
| Sent | What transaction reference can the payment provider use to trace it? |
Method ownership, limits and turnover
The reviewed rules link withdrawal processing to successful identity checks and confirmation that payment is possible. They require a customer-owned payment method and describe using the same method as for the deposit. Actual method availability and limits can differ by account and country.
The policy states a general 20 EUR or equivalent minimum while reserving the ability to vary limits. This is not a confirmed minimum for every currency or local cashier. A separate deposit-turnover rule and a possible administrative charge are also described. Ask for the applicable clause and calculation; do not assume every withdrawal is fee-free or make additional bets just to resolve an unclear request.
Prepare a traceable support case
- Keep the request ID, original amount and currency, method and creation time with time zone.
- Record the exact status and any rejection message.
- Ask whether processing has started and which requirement remains outstanding.
- If marked sent, request the transfer reference and contact the relevant payment provider as appropriate.
Continue the same case and preserve written replies. Our support template helps structure the request. We did not create an account or perform a deposit or withdrawal.